Supplier Terms

1. Relationship

These terms govern approved suppliers that quote or fulfil AutoSourceSA sourcing requests. The supplier contracts with AutoSourceSA for the relevant purchase order and must not represent itself as contracting directly with the AutoSourceSA customer unless AutoSourceSA expressly authorises that arrangement in writing.

2. Confidentiality and non-circumvention

Customer contact details, AutoSourceSA selling prices, margins, commercial methods and other non-public platform information are confidential. A supplier must not use a sourcing request introduced through AutoSourceSA to bypass AutoSourceSA or solicit the customer directly.

3. Quotes

Supplier quotes must accurately state stock availability, part number, brand, condition, supplier cost, delivery cost, warranty, lead time and material exclusions. A supplier must promptly correct an error discovered before AutoSourceSA relies on the quote.

4. Product description and condition

The supplier must not misrepresent new/OEM/aftermarket/used/rebuilt/reconditioned/grey-market status. Reconditioned or rebuilt goods must be identified where required by law. Serial numbers and manufacturer/part-number information must not be altered or obscured improperly.

5. Purchase orders

No customer acceptance alone authorises supplier dispatch. The supplier should fulfil only against a valid AutoSourceSA purchase order or other written AutoSourceSA instruction. The PO quantity, part, delivery and price must be checked before dispatch.

6. Packaging, dispatch and delivery evidence

Parts must be packaged appropriately for their nature and transport risk. The supplier must provide dispatch/tracking or collection evidence when requested and cooperate with delivery investigations.

7. Returns and warranty cooperation

The supplier must cooperate promptly with AutoSourceSA on wrong-part, defect, damage, warranty and statutory consumer claims. Supplier terms must not require AutoSourceSA to deny a consumer right that the law requires AutoSourceSA or the supply chain to honour.

8. Invoices and banking information

Supplier invoices must match the AutoSourceSA purchase order and contain legally required business/tax information. Bank-account changes must be separately verified before payment. AutoSourceSA may delay payment to a changed account while verification is completed.

9. Data protection

The supplier may use customer/vehicle/order information received from AutoSourceSA only for the assigned sourcing or fulfilment purpose, must apply appropriate security, and must report any suspected loss, unauthorised access or disclosure promptly.

10. Compliance and integrity

The supplier must comply with applicable consumer, product, tax, privacy and anti-fraud requirements and must not offer kickbacks, falsify invoices, manipulate part condition or misstate stock/lead times.

11. Approval, monitoring and suspension

AutoSourceSA may place a supplier on pending status, suspend assignments or terminate platform access for material compliance, service, fraud, quality, data-security or repeated performance concerns, subject to any binding contract rights.

12. Performance information

AutoSourceSA may record operational measures such as quote response time, fulfilment accuracy, cancellations, warranty/return rate, delivery performance and complaint outcomes for supplier management.

13. Disputes

Supplier disputes should first be escalated through the AutoSourceSA business contact shown in the supplier portal or to . These terms are governed by South African law, subject to any separate signed supplier agreement.